Policies & Terms
Last updated: August 2026
PrimeCodeGrid
Rua Serpa Pinto 42
8000-431 Faro, Portugal
Privacy Policy
1.1 Data Controller
The data controller responsible for your personal information is PrimeCodeGrid, registered at Rua Serpa Pinto 42, 8000-431 Faro, Portugal. For privacy-related inquiries, contact us at [email protected].
1.2 Information We Collect
We collect information you voluntarily provide when engaging our copywriting services, including: name, email address, phone number, company name, project details, billing information, and communication preferences. We also collect standard web analytics data including IP addresses, browser type, and pages visited.
1.3 Purpose of Processing
Your personal data is processed for the following purposes: delivering requested copywriting and messaging services, communicating project updates and deliverables, processing payments and invoicing, sending service-related announcements, improving our website and service offerings, and complying with legal obligations under applicable EU data protection law.
1.4 Legal Basis for Processing
We process personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR): performance of a contract (Article 6(1)(b)) for service delivery; legitimate interest (Article 6(1)(f)) for marketing and service improvement; and consent (Article 6(1)(a)) for newsletter subscriptions and non-essential cookies.
1.5 Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for 24 months after project completion. Financial records are retained for 7 years as required by Portuguese tax law. Analytics data is anonymized after 12 months.
1.6 Data Sharing
We do not sell, trade, or rent your personal information. Data may be shared with: payment processors (Stripe) for transaction processing, cloud hosting providers for data storage, analytics services for website improvement, and legal authorities when required by law. All third-party processors are bound by data processing agreements compliant with GDPR Article 28.
1.7 Your Rights
Under the GDPR, you have the right to: access your personal data (Article 15), rectify inaccurate data (Article 16), erase your data (Article 17), restrict processing (Article 18), data portability (Article 20), object to processing (Article 21), and withdraw consent at any time (Article 7(3)). To exercise any of these rights, contact [email protected].
1.8 International Transfers
Your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) or other appropriate safeguards as required by Chapter V of the GDPR.
1.9 Data Security
PrimeCodeGrid implements appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS 1.3), encrypted storage, access controls, regular security assessments, and staff training on data protection practices.
1.10 Contact
For privacy-related inquiries, contact our data protection point of contact at: PrimeCodeGrid, Rua Serpa Pinto 42, 8000-431 Faro, Portugal. Email: [email protected]. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at https://www.cnpd.pt.
Terms of Service
2.1 Acceptance of Terms
By engaging PrimeCodeGrid for copywriting, messaging, or related services, you agree to these Terms of Service. These terms constitute a legally binding agreement between you (the client) and PrimeCodeGrid, registered at Rua Serpa Pinto 42, 8000-431 Faro, Portugal.
2.2 Scope of Services
PrimeCodeGrid provides copywriting, brand messaging, content strategy, and related creative services as described in individual project proposals and service descriptions. The specific scope, deliverables, timeline, and pricing for each project are defined in the corresponding proposal or order confirmation.
2.3 Project Proposals and Acceptance
All projects begin with a written proposal outlining scope, deliverables, timeline, and pricing. A project is considered accepted upon written confirmation by the client (email acceptance) or upon commencement of work following proposal delivery. Verbal agreements are not considered binding.
2.4 Pricing and Payment
All prices are quoted in Euros (EUR) unless otherwise specified. Payment terms are: 50% deposit upon project acceptance, 50% upon delivery of final deliverables. Invoices are payable within 14 days of issue. Late payments incur a 2% monthly interest charge. All quoted prices exclude applicable VAT.
2.5 Revisions and Changes
Each project includes up to two (2) rounds of revisions within the original scope. Additional revisions beyond this limit are billed at €75/hour. Changes to the original project scope require a written change order with updated pricing and timeline approval.
2.6 Intellectual Property
Upon full payment, all final deliverables and associated intellectual property rights are transferred to the client. PrimeCodeGrid retains the right to display work in portfolios and case studies unless the client requests otherwise in writing. Draft materials and working files remain the property of PrimeCodeGrid.
2.7 Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the engagement. Non-disclosure agreements (NDAs) are available upon request and will be executed before any confidential information is exchanged.
2.8 Limitation of Liability
PrimeCodeGrid's total liability for any project shall not exceed the total fees paid for that specific project. PrimeCodeGrid is not liable for indirect, incidental, or consequential damages, including lost profits, business interruption, or loss of data.
2.9 Termination
Either party may terminate a project with 14 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable once work has commenced.
2.10 Governing Law
These terms are governed by the laws of Portugal. Any disputes arising from or related to these terms shall be submitted to the exclusive jurisdiction of the courts of Faro, Portugal.
Refund Policy
4.1 General Refund Terms
PrimeCodeGrid is committed to delivering high-quality copywriting and messaging services. Refunds are evaluated based on the specific circumstances of each project as outlined below.
4.2 Pre-Work Cancellation
If a project is cancelled before work has commenced, the full deposit is refundable minus a 10% administrative fee. Cancellation must be communicated in writing to [email protected].
4.3 In-Progress Cancellation
If a project is cancelled after work has commenced, payment is due for all work completed up to the cancellation date, calculated as a percentage of the total project scope. The deposit is non-refundable once work has begun.
4.4 Deliverable Disputes
If deliverables do not substantially match the agreed project scope as defined in the proposal, the client must notify PrimeCodeGrid within 7 days of delivery. We will make reasonable efforts to revise the deliverables to meet the agreed scope at no additional charge. If revision is not feasible, a partial refund may be issued at PrimeCodeGrid's discretion.
4.5 Non-Refundable Items
The following are non-refundable: work completed and accepted by the client, third-party costs incurred on behalf of the client (stock images, specialized research, etc.), and deposits after work has commenced.
4.6 Refund Process
Refund requests must be submitted in writing to [email protected] within 14 days of the relevant invoice or delivery date. Approved refunds are processed within 14 business days to the original payment method.
4.7 Contact
For refund inquiries, contact: PrimeCodeGrid, Rua Serpa Pinto 42, 8000-431 Faro, Portugal. Email: [email protected].